- Free returns within 30 days and Express Delivery
- support@kipzee.com
- +1 505-678-1637
At Kipzee, your satisfaction is our highest priority. If you’re not completely happy with your purchase, we provide a clear and hassle-free process for returns and refunds. This policy applies to all orders placed through Kipzee.com and respects your consumer rights, including the right to withdraw from your purchase.
1. General Information
This Return and Refund Policy is part of our Terms & Conditions and should be read alongside our Privacy and Shipping policies. By making a purchase on Kipzee.com, you agree to the terms outlined below.
2. Eligibility for Returns
2.1 Return Window
You may return eligible products within 30 days of receiving them. This satisfies the minimum 14-day return period required by law. Returns requested after 30 days cannot be accepted.
2.2 Right to Cancel (Withdrawal)
You may withdraw from your purchase within 14 days of receiving your order without providing a reason.
To initiate your withdrawal, contact us via:
- Email: support@kipzee.com
- Phone: +1 505-678-1637
- Or use the contact form on our Contact Us page.
2.3 Return Conditions
To qualify for a refund, items must be:
- In their original condition as received
- Unused and in original packaging
- Free from damage, stains, or excessive wear
- Accompanied by all manuals, accessories, and included items
2.4 Items Not Eligible for Return
- Customized or personalized products
If you’re unsure whether your item qualifies, contact our support team for clarification.
3. How to Return an Item
3.1 Return Initiation
To start a return:
- Email us at support@kipzee.com
- Call us at +1 505-678-1637
Include your order number, contact details, and reason for return.
3.2 Return Shipping Address
All returns must be sent to:
5825 Gemini Ave NW, Albuquerque, NM 87114
3.3 Packaging Guidelines
Please pack items securely using the original packaging if possible. Include all parts, manuals, and bonus items.
3.4 Shipping Costs for Returns
- If the return is due to our error (defective or incorrect item), we provide a prepaid return label.
- For other reasons, customers are responsible for return shipping. We recommend using a trackable service with insurance.
4. Refund Information
4.1 Refund Method
Refunds are issued to the original payment method used during checkout. Store credit is not offered.
4.2 Processing Time
Once we receive and inspect your return, refunds are processed within 3–5 business days. Please allow additional time for your bank to complete the transaction.
4.3 Full Refunds
You are eligible for a full refund (including taxes and shipping) if:
- The item is returned within 30 days
- It arrives in original, unused condition
- It meets the criteria outlined in this policy
4.4 Partial Refunds
Partial refunds may apply if:
- The item is used or damaged
- Parts, packaging, or included items are missing
5. Exchanges
Yes, we do offer Exchanges.
6. Items That Are Damaged or Defective
6.1 Shipping Damage
If your order arrives damaged, contact us within 48 hours of delivery. We will replace or refund the item at no extra cost.
6.2 Manufacturing Defects
Defective items must be reported within the 30-day return window. We will provide a prepaid return label and offer a replacement or full refund.
7. Refund Delays or Issues
If your refund is delayed:
- Check your bank or payment method
- Contact your payment provider
- If needed, email support@kipzee.com for assistance
8. Gifts
If the item was purchased as a gift, the refund will go to the original buyer’s payment method. Store credit is not issued for gifts.
9. Special Return Cases
9.1 Bulk Orders
For orders of 5 or more units of the same item, contact us for custom return instructions.
9.2 Customized Items
Custom or personalized products cannot be returned unless defective or damaged.
9.3 Promotional Bundles
Returns of bundles or promotional items may have specific conditions. Check the promo terms or contact support.
10. Restocking Fees
No restocking fees are charged for eligible returns made within 30 days.
11. Contact Information
For assistance with returns:
📧 Email: support@kipzee.com
📞 Phone: +1 505-678-1637
📍 Address: 5825 Gemini Ave NW, Albuquerque, NM 87114
🕒 Business Hours: Monday–Friday, 8:00 AM – 5:00 PM
You may also reach us via our Contact Page.
12. Policy Updates
Kipzee may update this Return & Refund Policy at any time. The latest version will be available on this page. Updates will not affect returns already in process.
Last Updated: 5 January, 2026
Explore Our Store Policies:
Shipping Policy
Return Policy
Privacy Policy
Terms of Service