- Free returns within 30 days and Express Delivery
- support@kipzee.com
- +1 505-678-1637
At Kipzee, we’re committed to delivering high-quality smart cameras, dash cams, and smart door locks safely and efficiently across the United States. This policy outlines how we process and ship your orders, estimated delivery times, shipping restrictions, and what to expect from purchase to delivery.
Shipping Locations
- We currently ship to all 50 U.S. states.
- International shipping is not available at this time.
- We cannot deliver to U.S. territories (including Puerto Rico), APO/FPO military addresses, or P.O. boxes.
Shipping Fees
- Standard shipping is free for all orders within the continental U.S.
- Orders to Alaska or Hawaii may incur an additional shipping fee, calculated at checkout.
Shipping Methods and Timelines
- We ship via trusted carriers such as FedEx, UPS, and regional freight partners.
- Orders are usually processed within 1–2 business days.
- Transit times typically range from 3–5 business days, depending on location.
- Most orders arrive within 4–7 business days from purchase (excluding weekends and federal holidays).
- Custom products may take up to 14 business days to fulfill.
Order Tracking
Once your order ships, you will receive an email with:
- A tracking number
- A direct link to track your shipment
- Estimated delivery date
You can also track your order on our Order Status page at Kipzee.com.
Delivery Information
- High-value or freight shipments may require a signature.
- Large items may be delivered via freight carriers with scheduled delivery windows.
- If a delivery attempt is missed, carriers may try up to three times or ask you to pick up the item at a local depot.
Shipping Issues
Lost Packages
If your tracking number hasn’t updated for 5 or more business days, or if your order is marked as delivered but you haven’t received it, contact us at support@kipzee.com. We will investigate and, if necessary, send a replacement at no extra cost.
Damaged Shipments
- If damage is visible at delivery, refuse the item and contact us immediately.
- If damage is discovered after delivery, notify us within 48 hours and provide photos.
We will replace or refund the item after reviewing the claim.
Incorrect or Missing Items
Notify us within 7 days if any item is missing or incorrect, and we’ll resolve the issue promptly.
Modifications and Cancellations
- To modify an order, contact us before it ships.
- Orders not yet shipped can be canceled for a full refund.
- Shipped orders can be returned under our Return and Refund Policy.
Delivery Delays
Weather, carrier backlogs, and high-volume periods may cause delays. If we become aware of a delay, we will provide updates on your order status.
Sustainable Shipping
Kipzee is committed to eco-conscious practices. We use responsible packaging materials and partner with carriers reducing environmental impact, ensuring your order arrives safely with minimal waste.
Customer Support
For questions about your delivery:
📧 Email: support@kipzee.com
📞 Phone: +1 505-678-1637
📍 Address: 5825 Gemini Ave NW, Albuquerque, NM 87114
🕒 Business Hours: Monday to Friday, 8:00 AM – 5:00 PM
Policy Updates
We may update this policy to reflect changes in carriers or fulfillment procedures. The most recent version will always be available on this page. Updates will not affect orders already placed.
Explore Our Store Policies:
Shipping Policy
Return Policy
Privacy Policy
Terms of Service