- Free returns within 30 days and Express Delivery
- support@kipzee.com
- +1 505-678-1637
Frequently Asked Questions (FAQ)
Welcome to the Kipzee FAQ! Here you’ll find answers to common questions about our smart cameras, dash cams, smart door locks, shipping, returns, and more. If your question isn’t listed, don’t hesitate to contact us—we’re always happy to assist.
What products does Kipzee offer?
At Kipzee, we specialize in smart home and vehicle security solutions. Our product lineup includes indoor and outdoor smart cameras, dash cams, and smart door locks—designed to provide safety, convenience, and peace of mind, all with sleek, modern designs.
How do I place an order?
Ordering from Kipzee.com is fast and secure:
- Browse our product selection.
- Choose the smart device that fits your needs.
- Click Add to Cart.
- Proceed to Checkout, where you’ll enter your shipping and payment information.
- Confirm your order.
You’ll receive a confirmation email with your order summary immediately after purchase.
What payment methods are accepted?
We accept credit and debit card payments securely through Stripe, a trusted payment processor. All transactions are encrypted for your safety. For more info, see our Payment Methods page.
Do you offer international shipping?
Currently, we only ship within the United States. For shipping timeframes and updates on future international availability, please check our Shipping Policy.
How do I track my order?
Once your order ships, you’ll receive an email with a tracking number. You can use it to monitor your shipment on the carrier’s website. Additional details are available in our Shipping Policy.
What is your return and refund policy?
If you’re not completely satisfied, you may return your order within 30 days of delivery, following our return guidelines. For full instructions and eligibility details, please review our Return and Refund Policy.
What should I do if my order arrives damaged or defective?
Contact us within 48 hours if your item arrives damaged or defective. We’ll help arrange a replacement or refund at no extra cost. More details are in our Return and Refund Policy.
How long does delivery take?
Orders are usually processed within 1–2 business days. Standard shipping takes 5–7 business days, depending on your location. Tracking info will be provided as soon as your order ships.
Can I cancel or modify my order after it’s placed?
If you need to cancel or change your order, contact us immediately at support@kipzee.com. Once processing begins, changes may not be possible.
Do you charge sales tax?
Yes, sales tax is applied at checkout based on your shipping address and local tax laws.
Do you offer gift cards?
Not yet—but we plan to offer gift cards in the near future.
How can I reach customer support?
We’re here to help with product questions, orders, or any other concerns:
📧 Email: support@kipzee.com
📞 Phone: +1 505-678-1637
📍 Address: 5825 Gemini Ave NW, Albuquerque, NM 87114
🕗 Business Hours: Monday to Friday, 8:00 AM – 5:00 PM
Explore Our Store Policies:
Shipping Policy
Return Policy
Privacy Policy
Terms of Service
Thank you for choosing Kipzee—bringing smart security, convenience, and peace of mind to your home and vehicle.